- If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it. Unless faulty, this should be within 30 days of receiving your order.
- The return item must be in new condition as same as received.
- You are responsible for paying for the return costs and must ensure that the item is securely packaged to avoid damage. We advise that you return your goods with a tracked service so that we can follow the progress of your shipment.
- Surgicorp guarantees your 100% satisfaction with our products.
- You can exchange within 30 days of the purchase date.
- No restocking fees.
- No hassles.
- We only allow one exchange per purchased product
- Exchange can be applied toward a similar product of equal or greater value.
How can I return?
- If you do wish to return your order, please follow the instructions at My Account > Returns & Exchange or contact us at 0800-009-6235.
How will I receive my refund?
- Once the refund is approved, the amount will be refunded to the same payment method used to make your purchase. If you have paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.